Pawan Hans | National Helicopter Carrier India

Sr. No.

Details of Disclosure

Organization Information

Organization and Function

1.1

Particulars of its Organization, Functions and Duties [Section 4(1)(b)(i)]

1.1.1

Name and Address of the Organization

Pawan Hans Ltd., (A PSE under Ministry of Civil Aviation, Government of India); Corporate Office, C-14, Sector-1, Noida-201301, UP

Complete details about the organization are available at:

https://www.pawanhans.co.in/

https://www.pawanhans.co.in/english/index.aspx

Pawan Hans Ltd. is the flagship helicopter service provider of the Government of India, Pawan Hans has now evolved into south Asia's largest Helicopter Company that maintains and operates a fleet of 46 Helicopters. It provides a variety of services, making it the most trusted brand in the area of helicopter services in India. Off -Shore operations, connecting inaccessible areas, charter services, search and rescue work, VIP transportation, corporate and special charters, hotline washing of insulators and Heli-pilgrims are some of the major services of Pawan Hans. As a first of its kind, PHL has been granted Air Operators Permit for Scheduled Operations. Scheduled Flights under RCS UDAN II has commenced in the state of Uttarakhand, Assam and Manipur. The services are planned to be extended in the states of Himanchal Pradesh, Nagaland and Arunachal Pradesh shortly.

Over a period, PHL has logged more than 8.22 Lakhs Flying hours, 29 Lakhs of Landings and served over 1.37 Crore passengers. (Data as on January 2025).

Further to strengthen its core business, Pawan Hans is diversifying into the fields of small Fixed Wing Aircrafts, Training & Skill Development, Safety Audit & Consultancy, Foreign Projects and creation of infrastructure such as Heliports and Helipads as well. PHL has been commissioned as consultants for developing 31 heliport in 05 states of Himachal, Uttarakhand, Arunachal Pradesh Assam and Manipur.

Since 1985, we have been dedicated to provide Helicopter Air Transport and have grown to become the most experienced Air Transport service provider in the industry. Transcending our Four decades of experience in aviation, we continue to maintain our initiatives in the field of aviation. We are committed to connect every corner of the nation is complete and comprehensive.

1.1.2

Head of the organization

Shri Sanjeev Razdan
Chairman and Managing Director

1.1.3

Vision, Mission and Key objectives

Vision and Mission of the organization are available at:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=76

Vision:

Enable the people to have access to safe, secure, sustainable, affordable world class niche aviation services.

Mission:

To become market leader in helicopters and sea plane services, to provide regional air connectivity through Small Fixed Wing Aircraft operations and provide repair and overhaul services at par with International standards.

Key Objectives:

Strategic Objectives are given here:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=77

1.1.4

Function and Duties

The Functions & Duties of Pawan Hans Ltd., Noida

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=75 are carried out in an integrated manner, each one helping and influencing the other.

The Main functions areas in Pawan Hans Limited includes:

Operations
Safety
MRO & Engineering
Administration
General Engineering Department
Finance & Accounts
Marketing & Business Development
Human Resource
Infocom Services
Corporate Planning and Management System / Corporate Affairs

THE CONTACTS OF HEAD OF DEPARTMENT TO PERFORM THE ABOVE FUNCTIONS IS AVAILABLE ON https://www.pawanhans.co.in

1.1.5

Organizational Chart/Structure

It is available as Annexure-II

1.1.6

Any other details-the genesis, inception, formation of the department and the HoDs from time to time as well as the committees/ Commissions constituted from time to time have been dealt.

Complete detail about the genesis, inception, formation of the department and committees/Commissions constituted including list of various Divisions is available at:

https://www.pawanhans.co.in/english/inner.aspx?status=3&menu_id=38

Public Grievance Cell:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=161

THE CONTACTS OF HEAD OF DEPARTMENT TO PERFORM THE ABOVE FUNCTIONS IS AVAILABLE ON

https://www.pawanhans.co.in

1.2

Power and Duties of its Officers and Employees [Section 4(1) (b)(ii)]

1.2.1

Powers and Duties of officers (administrative, financial)

The power & duties of officers (administrative, financial and judicial) and other employees of Pawan Hans Ltd., Noida are detailed below:

General powers to do all such acts and things, as the organization is authorised by its Memorandum & Articles of Association are vested in the Board of Directors of the organization.
Accordingly, the Board of Directors subject to observance of the Companies Act, 1956; the Memorandum & Articles of Association; relevant directives of the Central Government has authorized the Chairman & Managing Director to exercise all powers except those specifically excluded.
In exercise of powers delegated by the Board of Directors, the Chairman & Managing Director has further sub- delegated powers to the sub-ordinate officers in the Organization.

Duties & Responsibilities Regional Heads

Achieve turnover target within the specified cost/time for delivery of determined profit.
Function strictly as per the delegation of powers/financial rules in the matter of award of work and purchase of articles/goods, machines/equipments relating to works and establishment.
Maintain discipline and administrative efficiency in all the offices in the Region.
Compliance of statutory provision in the area of tax/levy/cess and industrial law.
Motivate and develop the subordinates at all levels of hierarchy.
To procure works in the Region.
To conduct technical inspection of the work of the Bases.
Liaisoning with client/State Govt. and other bodies at appropriate levels.
To ensure working in Regions as per Delegation of Powers issued by the Corporate Office.

(B) Base Incharges:

Responsible for efficient management of the Base.
To organise site work efficiently and ensure timely completion of the work.
Responsible for overall performance of the base which includes OTP of departure of helicopters in accordance with the acceptable standards.
To ensure working in Bases as per Delegation of Powers issued by the Corporate Office.

1.2.2

Power and duties of other employees

The power & duties of officers (administrative, financial and judicial) and other employees of Pawan Hans Ltd., Noida are detailed below:

General powers to do all such acts and things, as the organization is authorised by its Memorandum & Articles of Association are vested in the Board of Directors of the organization.
Accordingly, the Board of Directors subject to observance of the Companies Act, 1956; the Memorandum & Articles of Association; relevant directives of the Central Government has authorized the Chairman & Managing Director to exercise all powers except those specifically excluded.
In exercise of powers delegated by the Board of Directors, the Chairman & Managing Director has further sub- delegated powers to the sub-ordinate officers in the Organization.

Duties & Responsibilities Regional Heads

Achieve turnover target within the specified cost/time for delivery of determined profit.
Function strictly as per the delegation of powers/financial rules in the matter of award of work and purchase of articles/goods, machines/equipments relating to works and establishment.
Maintain discipline and administrative efficiency in all the offices in the Region.
Compliance of statutory provision in the area of tax/levy/cess and industrial law.
Motivate and develop the subordinates at all levels of hierarchy.
To procure works in the Region.
To conduct technical inspection of the work of the Bases.
Liaisoning with client/State Govt. and other bodies at appropriate levels.
To ensure working in Regions as per Delegation of Powers issued by the Corporate Office.

(B) Base Incharges:

Responsible for efficient management of the Base.
To organise site work efficiently and ensure timely completion of the work.
Responsible for overall performance of the base which includes OTP of departure of helicopters in accordance with the acceptable standards.
To ensure working in Bases as per Delegation of Powers issued by the Corporate Office.

1.2.3

Rules/ orders under which powers and duty are derived and exercised

Memorandum of Articles & Association Delegation of Powers DOP – Delegation of Power Manual is available with all the Departments.

1.2.4

Work allocation

As per point no.1.2.1 & 1.2.2 above.

THE CONTACTS OF HEAD OF DEPARTMENT TO PERFORM THE ABOVE FUNCTIONS IS AVAILABLE ON

https://www.pawanhans.co.in

1.3

Procedure Followed in Decision Making Process [Section 4(1)(b)(iii)]

1.3.1

Process of Decision Making: Identify key decision making points

The matter concerning to each and every section is routed through the Sectional Heads to the concerned officials. Decisions are taken at appropriate levels on various issues as per the extant instructions/procedure in vogue. The detail is given here:

All policies, rules and regulations are framed by the Board of Directors of the Organization.
Implementation of such policies, rules & regulations are made by various functionaries in accordance with the Delegation/Sub-delegation of powers.
To regulate the business and decision making in the organization some of the Important provisions are as follows:
Award of work is placed on the lowest tenderer finalised generally through GeM Portal, open tender or out of the pre-qualified agencies. At times, the award of work is also done through limited tenders considering the urgency its significance.
Depending upon the value of works, various TCs have been formed for procurement of works, pre-tender tie-ups, award of works/supplies.

1.3.2

Final Decision-making Authority

As explained on points 1.2.1 & 1.2.2. Final Decision-making Authority of Pawan Hans Ltd., Noida is:
Board of Directors.

1.3.3

Related Provisions, Acts, Rules, etc.

List is given under (1.5.1 below).

1.3.4

Time Limit for taking a decision, if any

Pawan Hans Ltd., Noida makes decision in regard to routine matters in a time bound manner as stated in the manual and the RTI Portal. PHL is prompt in their response.

1.3.5

Channel of Supervision and Accountability

(1) Channel of supervision is as per the Organization Structure of Pawan Hans Ltd., Noida.

(2) Every employee is accountable towards the duties assigned by the authorities from time to time.

1.4

Norms for discharge of Functions [Section 4(1)(b)(iv)]

1.4.1

Nature of functions/services offered

It is available at Home >> Business Verticals:

https://www.pawanhans.co.in/english/inner.aspx?status=1&menu_id=36

1.4.2

Norms/ standards for functions/ service delivery

Every year, the organization executes a Memorandum of Understanding with its Administrative Ministry. It lay down targets against financial and non-financial parameters on the basis of which the performance of the Organization is adjudged. Every year, the organization executes a Memorandum of Understanding with its Regional Offices.
The Corporation has formulated a standardized 'General Terms and Conditions of the Contract' for award of works.
Works Manual has been brought out to observe transparency in various aspects of execution of projects in time & quality adherance.
Organisation has devised a proper MIS.

1.4.3

Process by which these services can be accessed

The available services managed by PHL for the public can be accessed on the https://booking.pawanhans.co.in and is available at Home >> Business Verticals:

https://www.pawanhans.co.in/english/inner.aspx?status=1&menu_id=36

1.4.4

Time-limit for achieving the Targets

Targets are achieved on yearly basis.

1.4.5

Process of redress of Grievances

Grievances are redressed amicably. All aggrieved employees may approach to the Grievance Redressal Committee of the Company in the first instance, and if they are not satisfied with the decision of the committee, they may send their appeals to the concerned authority and shall exercise its powers to hear those grievances and ensure its disposal within one month of the receipt of the appeal.

Grievance Redressal:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=161

1.5

Rules, Regulations, Instructions Manual and Records for discharging functions [Section 4(1)(b)(v)]

1.5.1

Title and nature of the record/ manual /instruction.

The manual followed by the institute is Manual of Office Procedure. All the work, preformed is governed by this manual as well as other Statutory and Standard orders/Circulars issued by the appropriate authority from time to time.

Policies & Guidelines:

https://www.pawanhans.co.in/english/inner.aspx?status=1&menu_id=51

Memorandum & Articles of Association of PHL:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=165

PHL (Recruitment) Rules; PHL (Service Conduct) Rules; PHL (Conduct, Discipline & Appeal) Rules; PHL Contributory Provident Fund Rules; PHL Leave & Leave Encashment Rules; PHL LTC Rules; PHL Promotion Policy; PHL Standing Orders; PHL Medical Benefit Scheme; PHL Transport Rules; PHL TA/DA Rules; PHL Housing Subsidy Rules; PHL Promotion Policy; Company Lease Accommodation - instructions; Festival Advance; Works Manual; Accounts Manual; RTI Manuals, etc.

1.5.2

List of Rules, regulations, instructions manuals and records.

Policies & Guidelines:

https://www.pawanhans.co.in/english/inner.aspx?status=1&menu_id=51

Memorandum & Articles of Association of PHL:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=165

1.5.3

Acts/ Rules manuals etc.

Policies & Guidelines:

https://www.pawanhans.co.in/english/inner.aspx?status=1&menu_id=51

Memorandum & Articles of Association of PHL:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=165

1.6

Categories of documents held by the authority under its control [Section 4(1)(b) (vi)]

1.6.1

Categories of Documents

Organization has various divisions/departments such as: Finance, HR & Admin, Flight Safety, Flight Operations, Aircraft Maintenance Engineering, Business Development & Marketing, Legal, Vigilance, IS, Corporate Planning and Internal Audit Division. Statutory Registers, Books of Accounts, Returns and Reports are maintained by the respective departments/divisions under various acts like Companies Act, 1956, Income Tax and other Acts.

In addition to documents detailed under 1.5.1 to 1.5.3 above, following additional documents are available for reference in respective offices and are also available on the institute website:

https://www.pawanhans.co.in/english/index.aspx

The names of some important documents/reports are given as under which may be seen on the Institute’s website.

a) Notices:

https://www.pawanhans.co.in/english/Whatsnewall.aspx

b) Annual Reports:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=83

c) Corporate Brochure:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=110

d) Citizen Charter:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=140

e) Records related to Establishment matters, service matters, accounts matters, store purchase matters, welfare matters

1.6.2

Custodian of Documents/ Categories

Custodians of these documents/categories are the Senior Administrative Officer and respective HoDs/Section Incharges

1.7

Boards, Councils, Committees and other Bodies constituted as part of the Public Authority [Section 4(1)(b)(viii)]

1.7.1

Name of Boards, Council, Committee etc.

Board of Directors, Audit Committee, Corporate Social Responsibility (CSR) Committee, Nomination & Remuneration Committee

1.7.2

Composition

It is available at:

Home>> About Us >>Management >> Board of Directors

1.7.3

Dates from which constituted

From the date of Applicability as per Law.

1.7.4

Term/Tenure

These are the Standing Committees.

1.7.5

Powers and functions

General powers to do all such acts and things, as the organization is authorised by its Memorandum & Articles of Association are vested in the Board of Directors of the organization.
Committees of the Board exercise their powers and discharge their functions as per the Provisions of Companies Act, 2013, DPE Guidelines on Corporate Governance and as per authorization / delegation of powers given by Board of Directors.

1.7.6

Whether their meetings are open to the public?

The meetings are open only for members.

1.7.7

Whether the minutes of the meetings are open to the public?

Minutes of Advisory Board and Academic Council are NOT open to public.

1.7.8

Place where the minutes if open to the public are available?

The minutes are available at Registered Office of the Company at Noida.

1.8

Directory of officers and employees [Section 4(1) (b) (ix)]

1.8.1

Name and designation

Directory of Senior Officers of Pawan Hans Ltd., Noida is available at:

https://www.pawanhans.co.in/english/inner.aspx?status=3&menu_id=35

1.9

Monthly Remuneration received by officers & employees including system of compensation [Section 4(1) (b) (x)]
(Annexure-III)

1.9.1

List of employees with Gross monthly remuneration

PHL follows the compensation pattern as mentioned in Annexure-III.

It is available at:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=147

1.9.2

System of Compensation as provided in its regulations

Employees of Pawan Hans Ltd., Noida are entitled for LTC, Leave Encashment, Medical Benefit, Gratuity, Provident Fund, House Building Loan, Vehicle Loan and Pension Benefits, DA, HRA, etc. as per 3rd Pay Revision Committee (PRC) for PSUs.

1.10

Name, designation and other particulars of Public Information Officers [Section 4(1) (b) (xvi)]

1.10.1

Name and Designation of the Public Information Officer (PIO), Assistant Public Information Officer (APIO) & Appellate Authority

Detail is given below

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=147

a) Sh. Jitendra Singh Negi
First Appellate Authority and General Manager (AME & MRO)
Pawan Hans Limited
Pawan Hans Tower C-14, Sec-1, Noida, U.P.-201301
jitendra.negi@pawanhans.co.in
0120-2476763

b) Sh. R.S. Chauhan
Company Secretary and CPIO
Corporate Office, Pawan Hans Limited
Pawan Hans Tower C-14, Sec-1, Noida, U.P. 201301
rs.chauhan@pawanhans.co.in
0120-2476775

c) Sh. Param Saraswat
CPIO Western Region and Joint General Manager (HR & Admin)
Pawan Hans Limited, Western Region, Juhu Aerodrome, S.V. Road, Vile Parle (West) Mumbai - 400056
param.saraswat@pawanhans.co.in
022-26261758

d) Sh. Munish Bahl
HOD (Materials) and CPIO Northern Region
Pawan Hans Limited, Rohini Heliport, Sector-36, Rohini, New Delhi – 110085
munish.bahl@pawanhans.co.in
011-27902615

Address:
Pawan Hans Ltd., Registered & Corporate Office, C-14, Sector-1, Noida-201301, UP

1.11

Number of employees against whom disciplinary action has been proposed/ taken (F No. 1/6/2011- IR dt. 15.4.2013)

1.11.1

No. of employees against whom disciplinary action has been (i) Pending for Minor penalty or major penalty proceedings

Nil

1.11.2

(ii) Finalized for Minor penalty or major penalty proceedings

Nil

1.12

Programmes to advance understanding of RTI (Section 26)

1.12.1

Educational programmes

There is a separate Room/Office for RTI Cell to handle these matters at Pawan Hans Ltd., Noida. The organization organizes RTI Awareness Programmes for employees from time to time.

1.12.2

Efforts to encourage public authority to participate in these programmes

Pawan Hans Ltd., Noida issues circulars/ emails to employees for participating in the RTI programmes. The Circulars and Notifications received from Central Information Commission from time to time are also shared and made available to the employees.

1.12.3

Training of CPIO/APIO

CPIO of Corporate Office attended the training National Meet on RTI Act organized by SCOPE from 14-16 September, 2022 at Leh.

A training program was conducted recently on date 15.05.2025. The Nodal Officer for RTI and Assistant Manager HR attended the full day training program.

1.12.4

Update & publish guidelines on RTI by the Public Authorities concerned

Pawan Hans Ltd., Noida updates & publishes Guidelines on RTI on regular intervals and it is last updated in the website on 17.05.2025.

1.13

Transfer Policy and Transfer Orders [F No. 1/6/2011- IR dt. 15.4.2013]

1.13.1

Transfer Policy and Transfer Orders [F No. 1/6/2011- IR Dt. 15.4.2013]

Pawan Hans Ltd., Noida is a public sector enterprise under the Ministry of Civil Aviation, Govt. of India, internal transfers are made depending on need & requirement within the Corporate office and the two regional offices.

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