4.

E-Governance

4.1

Language in which Information Manual/Handbook Available [F No. 1/6/2011-IR dt. 15.4.2013]

4.1.1

Hindi

Yes, it is uploaded in the website:

https://www.pawanhans.co.in/index.aspx

4.1.2

English

Yes, it is uploaded in the website

https://www.pawanhans.co.in/english/index.aspx

4.1.3

Vernacular/Local Language

Since the Vernacular/Local Language is Hindi, the same is uploaded at 4.1.1 (as above).

4.2

When was the information Manual/Handbook last updated? [F No. 1/6/2011-IR dt 15.4.2013]

4.2.1

Last date of Annual updation

09.07.2025

4.3

Information available in electronic form [Section 4(1)(b)(xiv)]

4.3.1

Details of information available in electronic form

Detail of Information is made available under 1.5.1 and 1.6.1 above. The information can be accessed at the organization’s website:

https://www.pawanhans.co.in/english/index.aspx

4.3.2

Name/ title of the document/record/ other information

Detail of Information is made available under 1.5.1 and 1.6.1 above. The information can be accessed at the organization’s website:

https://www.pawanhans.co.in/english/index.aspx

4.3.3

Location where available

Detail of Information is made available under 1.5.1 and 1.6.1 above. The information can be accessed at the organization’s website:

https://www.pawanhans.co.in/english/index.aspx

4.4

Particulars of facilities available to citizen for obtaining information [Section 4(1)(b)(xv)]

4.4.1

Name & location of the facility

There is RTI Cell at the Pawan Hans Ltd., Noida. Information pertaining to activities dealt by the organization is provided to the users who demand the information. Office Address: Pawan Hans Ltd., Noida. The information is also uploaded on the website of the institute, i.e.,

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=147 for general reference.

4.4.2

Details of information made available

As listed under 1.5.1 and 1.6.1 above; Interested people can visit the website for desired information. If the required information is not available on the website, they can send email to CPIO at email id: rs.chauhan@pawanhans.co.in seeking the required information as per RTI Act, 2005. If the required information is available, same shall be provided within prescribed time as per act. Any citizen of India who desires to obtain any information under the Right to Information Act, 2005 (Act) may make a request preferably in the application format in writing or through electronic means to the Public Information Officer/Assistant Public Information Officer.

4.4.2

Working hours of the facility

08:30 AM to 5:00 PM from Monday to Friday (except Public Holidays)

4.4.3

Contact person & contact details (Phone, fax email)

a) Shri Vanrajsinh Hamirsinh Dodiya
Nodal Officer-RTI and GM (CPMS), Corporate Office
Pawan Hans Limited
Pawan Hans Tower C-14, Sec-1, Noida, U.P. 201301
vh.dodiya@pawanhans.co.in
0120-2476735

b) Sh. R.S. Chauhan
Company Secretary and CPIO
Corporate Office, Pawan Hans Limited
Pawan Hans Tower C-14, Sec-1, Noida, U.P. 201301
rs.chauhan@pawanhans.co.in
0120-2476775

c) Sh. Param Saraswat
CPIO Western Region and Joint General Manager (HR & Admin)
Pawan Hans Limited, Western Region, Juhu Aerodrome, S.V. Road, Vile Parle (West) Mumbai - 400056
param.saraswat@pawanhans.co.in
022-26261758

d) Sh. Munish Bahl
HOD (Materials) and CPIO Northern Region
Pawan Hans Limited, Rohini Heliport, Sector-36, Rohini, New Delhi – 110085
munish.bahl@pawanhans.co.in
011-27902615

Pawan Hans Ltd.,

(Ministry of Civil Aviation, Government of India)

Corporate Office, C-14, Sector-1, Noida-201301, UP

4.5

Such other information as may be prescribed under Section 4(i) (b)(xvii)

4.5.1

Grievance Redressal Mechanism

Grievances are redressed amicably. All aggrieved employees may approach to the Grievance Redressal Committee of the Company in the first instance, and if they are not satisfied with the decision of the committee, they may send their appeals to the concerned authority and shall exercise its powers to hear those grievances and ensure its disposal within one month of the receipt of the appeal.

Grievance Redressal:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=161

4.5.2

Details of applications received under RTI and information provided

Available at

https://www.pawanhans.co.in/english/index.aspx

With effect from 21.12.2016, total RTI received-246, RTI disposed-178 and Pending RTI-68 till June, 2025.

4.5.3

List of completed schemes/ projects/ Programmes

Pawan Hans Limited is playing a pivotal role in the Government Scheme like UDAN. As and when routes are launched, the booking can be done from PHL booking page in the website.

4.5.4

List of schemes/ projects/ programme underway

Pawan Hans Limited is playing a pivotal role in the Government Scheme UDAN

4.5.5

Details of all contracts entered into including name of the contractor, amount of contract and period of completion of contract

Pawan Hans Ltd., (Ministry of Civil Aviation, Government of India); Corporate Office, C-14, Sector-1, Noida is procuring most of the services, goods from Government e Marketplace (GeM) and Central Public Procurement Portal (CPPP)

4.5.6

Annual Report

It is available at:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=83

Financial Performance:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=84

4.5.7

Frequently Asked Question (FAQs)

Frequently Asked Questions about Helicopter Services and Vigilance are available at:

https://www.pawanhans.co.in/english/faq.aspx

In addition, FAQs about RTI are available in Annexure-I

4.5.8

Any other information such as - (a) Citizen’s Charter, (b) Result Framework Document (RFD), (c) Six monthly reports on the, (d) Performance against the benchmarks set in the Citizen’s Charter

A Citizens' Charter represents the commitment of the institute towards standard, quality and time frame of service delivery, grievance redressal mechanism, transparency and accountability. As such the key components of a meaningful Citizen’s Charter are clear statement of Vision and Mission Statements, Programmes and Activities, Client Groups/Stakeholders, Specification of Time Frame for each service being rendered by the institute. It is available at:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=140

Results of the Company are included in the Annual Report which is placed on the website of the Company at:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=83

4.6

Receipt & Disposal of RTI applications & appeals [F.No 1/6/2011-IR dt. 15.04.2013]

4.6.1

Details of applications received and disposed

With effect from 21.12.2016, total RTI received-246, RTI disposed-178 and Pending RTI-68 till June, 2025.

4.6.2

Details of appeals received and orders issued

With effect from 21.12.2016, total RTI received-246, RTI disposed-178 and Pending RTI-68 till June, 2025.

4.7

Replies to questions asked in the Parliament [Section 4(1)(b)(xvii)]

4.7.1

Details of questions asked and replies given in the Parliame

Pawan Hans Limited is the Public Sector Enterprise under Ministry of Civil Aviation and provides regular replies to any queries received from the parliament related to Pawan Hans Limited.

Inputs on Parliament Questions are sent to Administrative Ministry as and when asked by them.